VISE FAQ

Mixed colour observed on TV screen.
Reason : Magnetic device nearby like speaker, stabilizer, El-Toys.
Explanation : Check & remove such devices or maintain distance from TV.
Solution : Switch off television & wait for 15 ~ 30 min. for cooling & restart to clear colour Patch.

There is noise in the picture & picture is unclear.
Reason : Check whether cable socket connection to the television at tuner point is ok or not.
Explanation : The cable wire connection should be connected properly in the cable socket.
Solution : Contact the Cable operator. The cable signal strength should be more than 65db to provide better picture quality.

Some channels are not coming in TV set.
Reason : Some Channels may be locked or skipped by the cable operator.
Explanation : Perform “Auto Tuning” on your television set.
Solution : Try searching the channel by performing manual search & then store the same, individually.

Television remote keys are not working.
Reason : Remote batteries might be old and diffused.
Explanation : Replace batteries in the remote and clean the IR LED for both Television set & Remote.
Solution : There should not be any halogen lamp in between the remote and the IR LED of the television for proper operation of the remote.

No sound from television.
Reason : The sound may be MUTED or the volume may be minimum(0).
Explanation : Mute button may be pressed.
Solution : Press the Mute button to unmute the sound, or increase the volume from the remote control or controls on the control panel of the television. Else contact customer care helpline.

Television is unable to detect USB devices.
Reason : Remove and re-insert the USB.
Explanation : It may not work in case the USB device is not compatible with the USB drive. Try connecting other USB device.
Solution : The USB device may not work if the content/format does not support USB drive, as per specification mentioned in User manual.

Picture & Sound not coming from AV/HDMI Source.
Reason : Cable connection may be improper.
Explanation : Check the cable connection and accordingly put the colour coding as mentioned in User manual.
Solution : Check the AV/HDMI conversion cable, it may be defective. Check by replacing with a new cable.

Should I buy a Split AC or a Window AC?
A room air conditioner is ideal for rooms upto 200 sq.ft when one of the walls is exposed to the outside. If there are no exposed walls a Split AC is the only option. In addition, in a Split AC the compressor is kept outside and hence, noise levels are lower. Look for the best split AC’s for home and office in India.

Do I need 3 phase supply if I have to buy an AC for my house?
Window ACs and Mini Split ACs work on single phase. However, it is better to have a 3 phase supply and distribute the other loads like Geysers, washing machines, pumps and lights in the other 2 phases.

How can I reduce heat input into my room?
• Providing a false ceiling (especially for Room Air conditioners/ Multi-split Air conditioners) reduces the volume to be cooled.
• Providing curtains/ blinds /sun film on windows reduces heat input into the room.
• Insulating the ceiling which is exposed to the sun with 50 mm thermocole drastically reduces heat input into the room.

Do I have to necessarily buy a Voltage Stabilizer when I buy an AC?
The compressor which is the most critical component in the AC works between 190 to 240 V. With voltages in most parts of our Country going well below 190 V, we recommend using a Voltage Stabilizer. You can also go for the best inverter AC’s in India that that have inbuilt energy efficient component.

What is the ideal location for a Window AC?
At a height of 5 feet behind you. Ensure that the AC air from the air conditioner does not hit you directly.

How often should I clean my filter?
Filter cleaning depends on the frequency of usage and the atmospheric conditions. For normal applications, it is recommended to clean the filter once in 15 days.

How do I know if the AC I am buying is energy efficient?
Ask for the EER (Energy Efficient Ratio) of the AC. The higher the EER, the more energy efficient the AC. You can go for the best inverter AC’s in India that have high EER and uses minimum amount of energy.

Can I use perfumes with my air conditioner?
While perfumes do create a good atmosphere, they should be used cautiously as some people can be allergic to them. The best way to keep the foul smell out is to open windows and use fans to bring in a lot of fresh air before the AC is started. Keeping the AC room clean is also equally important.

At what temperatures should I set my Home/Office?
Where AC is used for human comfort, the ideal setting is 24℃. AC experts have determined that the comfort zone is between 20 to 25℃ with RH between 40% and 60%. However, with the best split AC’s in India, you can adjust your room or office at a higher temperature as well.

Why are clothes still wet even after the spinning process?
The outlet hose could have been lifted higher than the washing machine's drain outlet, hence causing a restriction for the water to flow out of the outlet hose.

How to open the locked door with the tub filled with water?
The door cannot be opened when there is water in the washing machine for safety reasons. If you want to open the door during the washing cycle, press the STOP button. If the tub is full of water, select SPIN to drain the water. The door will open.

Why should the washing machine be level?
The washing machine should be level to reduce noise and vibration and proper operation. Tilting of machine causes noise, vibration and residual of detergent.

What if the washing machine is not working?
If the washing machine is not working check if the water tap is open, washer plugged in, if the power is cut off or if there is enough water before calling the service center.

What can I prepare in the AirFryer?
You can prepare a variety of tasty foods with the AirFryer, such as French fries, potatoes, snacks, meat and poultry. You can also use it to prepare more extensive dishes, such as Samosa’s. You can even bake brownies in it!

Vegetables that can be grilled, such as zucchini, corncobs or peppers, can be prepared in the AirFryer. Vegetables that are usually cooked or steamed, such as carrots, broccoli and beans, cannot be prepared in the AirFryer.

You can prepare frozen as well as fresh ingredients in the AirFryer. It is not necessary to defrost frozen ingredients before preparing them in the AirFryer. Frozen ingredients do require a slightly longer preparation time, but this will not influence the end result. The temperature knob enables you to choose the best setting for each ingredient.

It is also possible to simultaneously prepare two different types of ingredients in the AirFryer. You simply place the divider in the basket and fill the basket on either side with different ingredients, for example chicken drumsticks on one side and potato wedges on the other. Make sure the preparation temperatures of the different ingredients match.

How does the AirFryer work?
Rapid Air technology: The AirFryer uses a unique patented combination of high-speed air circulation, with a top grill, called Rapid Air technology. The Rapid Air technology makes the hot air circulate very rapidly around the ingredients in the basket. This heats up the ingredients in the basket from all sides at once, making it a healthy, fast and easy method to prepare tasty food. Food prepared in the AirFryer is deliciously crispy on the outside, without being dry on the inside.

Healthy: Conventional deep fat fryers use oil to heat the food and create the crispy layer. The AirFryer does not need frying oil. The food is only heated by the circulating hot air. When you air fry French fries, the fries prepared contain up to 80% less fat compared to fries prepared in a deep fat fryer. When you prepare homemade French fries, the fat percentage can get as low as 1.5%.

Fast: With the AirFryer, you can easily and quickly prepare your favourite foods. French fries can be prepared in as little as 12 minutes from frozen. The timer will switch off the AirFryer automatically after the set preparation time. Heating up the appliance takes about three minutes, but pre-heating is not necessary. You can start hot air frying in a cold appliance. Just add three minutes to the preparation time.

How much food can I prepare in the AirFryer?
The basket of the AirFryer can be filled up to the ‘max’ indication in the basket. The maximum amount of ingredients that can be prepared depends on the kind of food you want to prepare.

If you prepare potatoes or fries, the basket should be filled upto 80% of it’s capacity. If large amounts of food are placed in the basket, the end result may not be even. The optimal amount of French fries that can be prepared in one go is 500 g for both homemade and frozen fries. When preparing large amounts of fries, make sure you shake the basket halfway through the air frying process.

You can hot air fry up to 500 g of small snacks at the same time. Make sure you shake halfway through the process.

When you want to hot air fry large snacks, meat or poultry, distribute one layer of snacks over the bottom of the basket. Make sure the bottom of the basket is not completely covered so that hot air can still circulate around the ingredients.

When you prepare stuffed vegetables, filled dough snacks or other fragile food, put one layer on the bottom of the basket. Make sure you leave enough room between the ingredients so that you can lift them out with a pair of tongs.

If you want to bake cakes, quiches, muffins or breads, use an oven tray with a diameter of 16 cm. Do not fill oven trays of suitable size or baking pans more than halfway, as the dough will rise during hot air frying. If you put too much dough in the tray or baking pan, the rising dough may touch the heating element and the top may get burned.

How well do the ingredients prepared in the AirFryer turn out?
The AirFryer can give food a crispy outside while keeping it soft inside. This makes the appliance perfectly suitable for preparing fries and snacks. Taste tests have proven two-thirds of testers like the crispy fries from the AirFryer. The outside of most other ingredients, such as meat, poultry and vegetables, is slightly crispy after preparation. If you like it crispier, you can lightly brush oil on the outside of the ingredients.

Which oil is best to use?
Most cooking oils can be used to add taste and crispiness to ingredients prepared in the AirFryer. We advise you to stick to traditional cooking oils such as olive oil, sunflower oil and peanut oil. You can also use spiced or flavoured oil or soak spices in the oil before you use it. This is an easy way to vary the flavours in your dishes. You can also use butter sprays.

Note: Adding oil is only necessary when you prepare homemade dishes from fresh ingredients that have not been pre-treated, such as freshly peeled potatoes or un-marinated chicken. Adding oil creates a crispy layer on the untreated food and improves its taste.

Which parts are dishwasher-proof?

The pan, the basket and the divider can be cleaned in the dishwasher.

How long does the AirFryer have to cool down for before I can store it?

We advise you to let the AirFryer cool down before you store it. You can speed up the cooling down process by taking the pan out of the appliance after use. When you have removed the pan, cooling down takes between 30 and 45 minutes. You can cool down the pan by filling it with cold tap water.

How do I clean the pan, basket and divider?

Let the appliance cool down for approximately 30 minutes before you clean it. The pan, basket and divider of the appliance have a non-stick coating. Do not use metal kitchen utensils or abrasive cleaning materials to clean them, as this may damage the non-stick coating. The pan, basket and divider are dishwasher-proof. You can also clean the pan, basket and divider with hot water, some washing-up liquid and a non-abrasive sponge.

Tip: If food residue is stuck to the bottom of the pan, you can fill it with hot water and detergent and leave it to soak for five to 10 minutes. Soaking will loosen the food residue and will make it easier to remove. The quality of your detergent determines how easy it is to remove food residue and fat. Make sure you use a detergent that can dissolve oil. If there are fat stains on the pan or the basket and you have not been able to remove them with a suitable detergent, use a liquid degreaser. Follow the instructions given in the User Manual of the final Product.

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